We are dedicated to taking care of our customers and providing exceptional customer service.
If you are having issues with fitment, installation or function, please reach out to us here first. We will troubleshoot with you and, in most cases, can get you properly set up after a quick email or phone call. Feel free to send us photos of the issue as well - that helps us quickly understand what's going on and how we can best help. Send photos and/or videos to firstname.lastname@example.org with an explanation of the issue you are experiencing.
Returns will only be accepted within 30 DAYS from the date of purchase. Once ATLAS Throttle Lock (also referred to as Seller) receives the returned Product, the customer (also referred to as Buyer) will be issued a refund for the purchase price within 10 days. Shipping costs will not be refunded.
All returns require prior Return Authorization, and Seller assumes no responsibility for units sent without prior Return Authorization. Seller will provide Buyer with a shipping label for return if Buyer is shipping from within the U.S. If Buyer is returning the Product from an international address, Buyer will be responsible for the cost of shipping. Refunds will only be issued to the original payment method.
All returns must be sent to the address provided at time of return request. Seller will not accept returns sent to pickup locations (including - but not limited to - UPS Access Points), or sent with instructions to Hold for Pickup. In all such occurrences, Seller will refuse these returns and have them returned to the Buyer at Buyer's expense. They must then be resent by the Buyer to be eligible for refund or exchange.
Soft Goods such as T-shirts, Hoodies, etc. may only be returned in unopened, unworn condition. We will not accept returns of opened, worn, or washed soft goods for any reason.
PRODUCTS MAY NOT BE ELIGIBLE FOR RETURN IF DAMAGED FROM MISUSE, NEGLECT, ACCIDENT, IMPROPER OR CARELESS INSTALLATION, OR IF THEY HAVE BEEN MODIFIED IN ANY WAY.
We manufacture the ATLAS Throttle Lock with the utmost care. If for some reason you discover that the part you received has a defect, we want to know about right away it so we can make it right. Providing our customers with the best throttle lock on the market is our top priority and we are here for you.
And now for the legal speak:
Seller warrants that each Product meets Seller’s applicable Product specifications at the time Seller ships each Product. Seller is to be notified immediately if any manufacturing defects are discovered upon Buyer’s receipt of Products. Seller warrants its Products to be free from manufacturing defects in workmanship and materials, when used as recommended, for a period of two (2) years from date of purchase. The manufacturer agrees, at its option during the warranty period, to repair or replace the defective unit without charge. Such repair or replacement is subject to verification of the defect and proof of purchase confirmed by the original dated sales receipt. Shipping back to Seller for repair or replacement will be free of charge domestically (in the U.S.) but will be the responsibility of the Buyer for any international orders. Seller will pay for shipping the repaired or replaced unit back to Buyer, regardless of location. SELLER MAKES NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ARISING OUT OF A COURSE OF DEALING, PERFORMANCE, CUSTOM, OR USAGE OF TRADE. SELLER MAKES NO WARRANTY FOR DAMAGE FROM MISUSE, NEGLECT, ACCIDENT, IMPROPER OR CARELESS INSTALLATION. SELLER ALSO MAKES NO WARRANTY FOR PRODUCTS WHICH HAVE BEEN MODIFIED IN ANY WAY.
These terms are part of our complete Terms and Conditions and are separated here only for easy access for the Buyer.